Return & Refund

RETURNS

 

Return Policy

 

Food items purchased on Amossweets.com nonrefundable unless the product arrives damaged or is undelivered due to our fault.

 

If food items arrive damaged or contains an error, please contact Customer Care at service@amos-sweets.com. Please make sure to keep the product as photos will be needed to be sent to customer service. If you are unable to send photos, unfortunatley, we will not be able to send a replacement or issue a refund. We will arrange for a replacement or refund, depending on your preference. Depending on the item(s), we may provide a pre-paid shipping return label. If you don’t live near a drop box or location, we will schedule a pickup from your location at our expense.

Refunds are credited to the credit card used for the original purchase at the price you originally paid for the purchased item(s), excluding shipping. Depending on your bank or credit card company, refunds can sometimes take up to 3-5 business days to be reflected. If it has been longer than 5 business days and you still don’t see your refund, please contact us for assistance.  For PayPal orders, refunds are issued immediately.

 

For refunded or damaged items, you received as a gift, we will send out a replacement of the same item. In case that item is out of stock, you will be able to choose an item of the same price value.

 

Orders placed more than 30 days from the order delivery date are not eligible for refunds.

🚨 Important Notice to Our Valued Customers 🚨

We have recently identified unauthorized online platforms and stores falsely selling and operating under the name of Amos Sweets.  These activities are neither authorized nor affiliated with AMOS and may mislead consumers.Products purchased through unauthorized channels may pose food safety risks and transactions on such platforms could lead to data privacy breaches.We strongly urge all consumers to exercise heightened caution to protect your legal rights from being compromised.

To ensure you receive authentic AMOS products and protect your rights from infringement by fraudulent websites and accounts, please make your purchases through our official website, AMOSSWEETS.com, or our account @amossweets, as well as recognized retailer platforms such as AMAZON.COM, TARGET.COM.  Look for our verified social media handle @AMOSSWEETS for genuine updates and products.

We urge all consumers to be cautious and avoid purchasing from unverified sources to prevent potential scams and safeguard your privacy. if you are unsure about any platforms or websites, please feel free to contact us through our official channels. 

Thank you for your continued support and trust in AMOS.